In the last feature we looked at how AI-powered chatbots were transforming the world of customer relationship management and e-commerce.
Here we’ll examine some of the more specialist roles chatbots are taking on, particularly in the healthcare sector.
Read More
Autism Spectrum Disorder (hereafter, autism) is thought to affect around 1 in 100 people. Autism is typically diagnosed in childhood. In Lothian, data suggest that around 800 children are assessed for autism every year, and around 80% of those will receive a diagnosis of autism. Diagnosis can be a lengthy process: the average diagnosis waiting time for children in Scotland in 2011 was 331 days – for some families this is quicker or longer. Research suggests that the length of the diagnostic process is, in part, due to clinicians not having all the relevant information about the child at each appointment. The process can be challenging for parents/carers, not least because they are navigating a complex system.
If you think you know chatbots - or virtual assistants to give them a term that covers both voice and text interaction - think again.
Read MoreA good app can be great for your business – you can get customers to engage with your business in new ways, drive sales or even use it internally. But what makes an app great? And where should you start when thinking about one?
Read MoreLast year’s ‘Beast from the East’ created a HR nightmare, with many employees left wondering if their workplace was open whilst many employers struggled to communicate with their teams.
So how can HR teams quickly get in touch with all members of the team in an emergency? And how can they ensure that their messages are received?
Read MoreIt is now easier than ever for companies to communicate with their customers. In the same way that a simple “How are you?” can improve someone’s day, a text to a customer asking how he or she is liking the new product can help cement a relationship.
But how do you convey your brand values and personality effectively? And how do you choose the most effective channel for your company? Here’s a brief look at some of the key digital channels and how they can be used to build stronger relationships.
Read More