WHAT WE DO

No amount of marketing can make up for a negative customer experience.

The key to building incredible customer experiences is understanding peoples motivations, promoting simplicity, reducing effort and creating lasting emotional memories and connections. Through technology we lay the foundations, touch points and solutions that allow people to define their own journeys. It’s about using technology in non-intrusive and functional ways that help, speed up and enlighten our everyday lives. 

Creativity today and technology are too often awkward bedfellows. Planning and data are often too distant from the reality of people’s desires and superfluous data is used to justify creative proposals. We turn the traditional agency process on it’s head.

First we ask; what are peoples true motivations? What are the pain points our unique experience led research approach highlights? We then look at how technology can facilitate and enhance these journeys, making every touchpoint of the experience incredible.

TECHNOLOGY SERVICES

  • Technology & innovation consultancy
  • Product development
  • Experience auditing & strategy
  • Websites & mobile apps
  • Responsive UI development
  • Location based development and installation e.g. iBeacons
  • Large format touch panels
  • Service design
  • SMS platform & services
  • API development and management
  • Complex systems integration
  • Intranet and enterprise systems and solutions
  • Cloud hosting and management
  • Database design, build & management
  • Systems and server support

EXPERIENCE MAPPING

Experience mapping is a strategic process of capturing and communicating complex customer interactions. We conduct experience audits which are a comprehensive analysis of a customer journey to identify areas of opportunity and improvement.

  • These qualitative insights can help shape strategy involving different stakeholders within the business.
  • We asses each owned and third-party touch-point, summarising whether it generates a positive, neutral or negative experience as well as it’s emotional impact
  • The goal is to ensure a streamlined experience across multiple touch-points

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